Refund Policy

Returns & Refunds

At WellMall (operated by Stellar Line LLC), your satisfaction matters. If something isn't right, we're here to help.

90-Day Return Window

You may request a return within 90 days of receiving your order. Items must be unused, in their original condition, and with original packaging where applicable. Certain items for hygiene reasons (e.g., opened sleep masks) may be non-returnable unless defective.

How to Start a Return

Email us at support@wellmallpro.com with your order number and the reason for return. Our team will respond within 24 hours and provide the correct return address and instructions for your location. Please do not ship items back before receiving return instructions.

Defective, Damaged, or Wrong Items

If your item arrives defective, damaged, or incorrect, email us a photo within the return window and we will arrange a free replacement or full refund — no return shipping cost to you.

Refund Processing

Once we receive and inspect your returned item, we will notify you of the approval status. Approved refunds are issued to your original payment method within 3–7 business days (the time for funds to appear depends on your bank or card issuer).

Return Shipping Costs

For non-defective returns (e.g., change of mind), the customer is responsible for return shipping. For defective, damaged, or incorrect items, WellMall covers all return costs.

EU & UK Customers — 14-Day Cooling-Off Period

If you are located in the European Union or the United Kingdom, you have the right to cancel your order within 14 days of receipt without giving a reason, in accordance with applicable consumer protection law. Contact support@wellmallpro.com to exercise this right.

Order Cancellations

Orders can be cancelled before they are shipped. Once an order has shipped, please use the return process above.

Contact

WellMall Customer Support
Email: support@wellmallpro.com
We aim to respond to all inquiries within 24 hours.